• Overcoming Constant Changes Of Client Manager

    How we helped a client whose Relationship Manager changed several times.Service problems are rare in the invoice finance sector, but when they do arise, we have had some success helping clients solve service problems.

    REQUEST A CALL IN CONFIDENCE

    Changing Relationship Managers

    We have just assisted a client who was using a bank owned invoice finance company, but they had suffered continual staff changes. After having the same Client Manager, the individual - often called a Relationship Manager - for a number of years they had been given three different contacts within the space of just 12 months. They felt like the relationship had broken down, so they were looking for alternatives.

    Small Independent Providers

    Although not always the case, there can be frequent changes of staff within larger organisations. Therefore, we selected a small provider for this particular client, one that could deliver a close, one to one relationship for the client.

    With a small independent provider, we often find that client's feel that they are valued by the finance company, it may be that by having a smaller portfolio of clients, a provider can focus on delivering a top class service to each of them.

    Resolving Invoice Finance Complaints

    Companies often don't appreciate how key it is to have a good relationship with your invoice finance company. It's not like some financial facilities e.g. mortgages, where it really doesn't make much difference who you speak to after they have delivered the money. With invoice funding, you often need to speak to the provider, e.g. to request payments, to ask for overpayments, to discuss the chasing of your ledger if you are using factoring, or to discuss credit limits if you are using bad debt protection. So having a good relationship can be very important.

    If you are unable to solve a complaint, you could take a look at our guide to complaint handling within the invoice finance sector.

    Share with:

Related articles

  • Read More

    Replace Your Cancelled Invoice Finance Facility

    We have just been able to help a small steel fabrication business that were are using a selective invoice finance company, that wanted to cancel their invoice financing facility.The business deals with a number of construction sector customers, and hence a lot of their sales are billed via applications for payment, rather than invoices. The use of applications for payment, which is commonplace in...

  • Read More

    30K Business Loan For A Vending Machine Supplier.

    Vending machines is one of the diverse sectors that we have been able to assist recently. We recently helped a supplier of vending machines arrange a long term business loan. The loan was for £30,000 over a long term, which will provide a significant capital injection for their company.MORE INFORMATION ON BUSINESS LOANSWhilst this was a relatively modest loan, we are able to help arrange much...

  • Read More

    Diverse Trades That We Have Found Funding

    Whilst looking through recent deals that we have completed to find a few for case studies that I can add to our website, it struck me what a diverse range of different trades, and industry sectors, we have arranged funding for recently.The variety of types of business finance that we can arrange for companies, means that there are options whatever your industry sector.These are just a few...

  • Read More

    Savings On Factoring For A Recruitment Company

    Interesting recent case where a potential cost saving has been identified for a medium sized recruitment company, currently using non recourse factoring.The prospect was using a non recourse factoring service (which can have its benefits), from a large provider, but they were seeking a cost reduction exercise, and they wanted a better service. They felt that the provider was no longer keen on...

  • Read More

    Credit Control For A Small Construction Estimating Business

    We have just completed a credit control only facility for an estimating business that handles:DISCUSS A CREDIT CONTROL QUOTEThis firm of estimators were originally with a large high street bank, who have an invoice finance arm, but as the bank have withdrawn their debtor protection this client needed to look for a new provider. The facility that they had received from the bank was factoring but...

  • Read More

    Invoice Discounting For An Electric Bicycle Distributor

    Electric bicycles, or e-bikes, are a fast growing market, as many people seeking to live a greener life and replace their journey to work in a petrol or diesel powered car, with something less polluting.We were recently able to arrange a confidential invoice discounting facility for a UK based distributor of electric bicycles, in order to support their future growth.GET A QUOTE FOR INVOICE...

  • Read More

    Selective Invoice Finance For Installation Of Car Charging Points

    This case study concerns a client in a very different industry sector that we were able to find a selective invoice finance facility.GET A FUNDING QUOTEThe small business was an installer involved with the installation of car charging points for electric cars. They also undertook some solar panel installation, under the Government's green deal scheme.Car charging points, for electric cars, are...

 

 

Examples of just a few of our finance partners:

castle
hitachi
inksmoor
leumi abl
marketinvoice
positivecashflow